Our Mission

Blue Cotton Tech Services provides affordable, dependable, trustworthy, and efficient IT Support Services to small to medium businesses in the greater Washington, DC area. We strive to be your trusted partner for designing, implementing, and maintaining all of your Information Technology needs

Overview

Founded by highly successful local entrepreneurs, Blue Cotton Tech Services has raised the bar of professionalism in outsourced IT support. Applying years of experience running many small businesses with both in-house and outsourced IT support, we have developed tools and techniques for delivering highly reliable and cost-effective IT environments. Our service provides the benefits of a dedicated IT staff at less than the cost of a single IT employee.

Blue Cotton Tech Services' team consists of a certified range of technology professionals. Our blended-team enables small and medium tier companies to benefit from the full range of systematic tools, resources and processes usually only cost justifiable in much larger organizations. This approach has helped bring technology efficiencies in hardware and software solutions, while minimizing operational costs of single-source IT support.

Blue Cotton Tech Services is a certified partner with Microsoft. We bring you affordable solutions by offering a wide variety of technology solutions, which are integrated with core technology providers. Our platform of services is designed to leverage your existing network-infrastructure, ensuring your vital network services remain operational and secure, at an economical cost. Our focus is to work with you to create an ideal IT solution that fits your needs, while enhancing your corporate efficiencies.

Our mission is to provide excellent customer service. Our support engineers are leaders in their respective fields and each is dedicated to providing courteous and reliable technical support. We thoroughly document our customers' environments so that the power of our team can be brought to your company at affordable costs.

We are trustworthy because we continue to be community involved people who hire and train the best possible tech talent. Our techs stay on the leading edge of technology though both ongoing training, technology enhanced, collaborative problem solving and simply seeing so many different environments that they can leverage that experience.

We know that your systems uptime is critical so we provide a 24/7/365 toll free help line to reach our techs to address any after-hours emergency. We are professional, dependable, and experienced. We are happy to provide technicians on an “on call” basis, but our typical customer is a small business that signs up for a monthly retainer. Retainer customers receive priority support at a discounted hourly rate. Our minimum retainer is five pre-paid hours per month. We currently support a few larger customers with as many as 160 hours a month, but our typical customer utilizes between 15 and 45 hours each month—depending on their size and the complexity of their systems. We often schedule a set time each week that our we come onsite so your employees can batch up non-urgent issues to be addressed at a standard time.

We pride ourselves on our professional staff members and our quality service. Our service tech's can help you determine the right technology solution and customize the level of support that's right for your organization.