The Blue Cotton Tech corporate culture promotes a professional work environment that fosters mutual respect and positive teamwork. Our employees are highly motivated, results driven professionals who exhibit high standards of ethical and moral behavior.

Trust
Our first priority is to maintain the trust our customers place in us. Our technicians understand that our customers' information systems are critical, propriety and confidential assets that must be available and secure at all times. We take direction from our customer contact in all questions of access and security and always communicate any changes we are asked to implement.

Competence
We earn the respect of our customers by doing quality work and achieving our technical objectives. We have trained and certified professionals for the technologies that we support. We always assign at least two technicians to work on each customer. When a technician doesn't know the solution on his/her own, we use the power of team collaboration to get the answer from within our team or from one of our technology partners.

"Blue Cotton" Support
We deliver Blue Ribbon quality services with the comfort and cost of cotton. We have implemented best-practices processes backed by collaboration technology which will insure a quality service call every time. Under the direction of our Client Services Director, we have implemented a feedback system to measure and insure the quality of our support.

Timeliness
A core value in our service is responsiveness to customer situations and a minimal amount of effort on their part to secure our services. Therefore the customer will at all times understand our schedule. We tell them when we are coming, we arrive on time, and when that's not possible, we contact the client ASAP to keep them apprised of our schedule.

Prevention
We will go the extra mile to anticipate issues in the customers' environment and make recommendations on how to keep the environment available, secure and cost-effective. Part of each visit is a checklist of evaluating the environment for potential issues that may cause the customer inefficiencies or downtime.

Communication
It is our responsibility and the customers' right to always have a layman's understanding of the work we are going to do, and what we have done. We will always discuss any network outage issues with the customer in advance so that they may make appropriate plans.

Documentation
It is critical for our business relationship that we provide detailed documentation of our customers' environment and of the work that we do. Customers' environments are documented on our intranet so that any one of our staff members can efficiently and safely work on the customers' network. All of the work we perform is documented in detail so that the customer will always know that they are getting the services that they have paid for.

Value
The sum of all our work is a clear value proposition to the customer. We provide a high quality product at an affordable, cost-effective price. Our talented employees and our streamlined systems allow us to keep our quality high and our costs low.