We provide
Information Technology Consulting services to
residential, home offices, and businesses. All of our
support representatives are accomplished Microsoft Certified
Systems Engineers with several years of experience working in
the IT industry.
We bill for our services either by the hour or on a monthly maintenance contract. The monthly maintenance contract can include offsite support both over the phone and remote support through the internet.
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Click each category to download
contract |
Adhoc |
Block |
Retainer |
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Hourly Rate (During Business Hours)
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$150 |
$125
(Minimum 15
Hours per 6 months)
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$125
(Minimum 10
Hours per month)
|
|
Hourly rate for requested
after-hours,
weekends, and holidays **
|
$175 |
$150
(First $125 withdrawn
from unused hours in
Block pool +$25/Hr.)
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$150
(First $125 withdrawn
from unused
hours in
Retainer pool
+$25/Hr.)
|
|
Hourly rate over and above monthly allowance during
normal business hours |
|
Upon depletion of Block Hours, additional block must be
purchased |
$125
|
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Billing Cycle |
Upon Completion |
Pre-pay |
Pre-pay monthly
retainer +
supplementary monthly overage bill, if
any, due 15 days from receipt |
|
Carry-over unused hours |
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For up to 6 Months |
For up to 1
month |
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Offered to Businesses |
 |
(Restrictions Apply.
Click Here for details) |
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Offered to Residential |
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Remote Assistance
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- |
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|
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Complete Network Management:
2 Dedicated Account
Engineers
Hardware/Software licensing and lifecycle management,
Network
Visio diagram and detailed documentation
|
- |
- |
 |
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Daily Backup status
monitoring
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- |
- |
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Windows security
and critical patch application and management of
desktops and servers
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- |
- |
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HoundDog
24 hour
server/network monitoring
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- |
- |
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Critical Business Down
Issues
(Guaranteed 4 hour response time allocated towards
monthly
retainer hours)
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- |
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Employee-specific private
Web Portal access for issue-tracking, submission, and maintenance
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- |
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Don't forget to ask us about our
special non-profit rates!
**Work that is requested during
these times by client only
is billed at this higher rate. Any work performed by us during
these times which was not requested by client will be billed at
the standard contract rate |
